Privacy policy

BLACMEX CIC ("We") are committed to protecting and respecting your privacy and keeping your data secure.

This policy sets out how personal data we collect from you, or that you provide to us, will be processed. By visiting this website you accept and consent to the practices described in this policy.

For the purpose of the Data Protection Act 1998, the data controller is BLACMEX CIC, Companies House registered number 15881810, a company limited by guarantee in England and Wales, with registered office at 128 City Road, London, EC1V 2NX.

By using our services, you acknowledge that we may transfer personal data to selected third parties in accordance with this policy.

Information we may collect from you

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, place an order, participate in discussion boards or other social media functions, and when you report a problem. The information may include your name, address, email address, phone number, and financial and credit card information.

Information we collect about you. With regard to each visit, we may automatically collect technical information including your IP address, login information, browser type and version, time zone, browser plug-ins, operating system and platform. We may also collect information about your visit, including URL clickstream, page response times, download errors, length of visits, page interactions, and methods used to browse away from the page.

Information we receive from other sources. We may receive information about you if you use other websites we operate or services we provide. We also work closely with third parties including business partners, subcontractors, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.

Cookies

Our website uses cookies to distinguish you from other users. This helps us provide a better customer experience and improve our site. A cookie is a small file stored on your browser or hard drive if you agree.

We use strictly necessary cookies required for the operation of our website; analytical or performance cookies that help us recognise and count visitors and understand how they move around the site; and functionality cookies that recognise you, personalise content and remember preferences such as language or region.

Third parties, including advertising networks and providers of external services such as web traffic analysis or payment services, may also use cookies over which we have no control. You can block cookies in your browser, but doing so may prevent access to all or parts of the site. More information is available at www.allaboutcookies.org.

Uses made of the information

We use information you give us to carry out our contractual obligations; provide requested information, products and services; tell you about similar goods and services; notify you about service changes; and present site content effectively.

We use information we collect to administer the site and for troubleshooting, data analysis, testing, research, statistics and surveys; improve the site; provide interactive features; keep the site safe and secure; understand advertising effectiveness; and make relevant suggestions and recommendations.

We may combine information received from other sources with information you give us and information we collect, and use the combined information for the purposes set out above.

Disclosure of your information

We may share personal information with members of our group and selected third parties, including business partners, suppliers and subcontractors; advertisers and advertising networks; and analytics and search-engine providers.

We may disclose personal information if we sell or buy a business or assets; if BLACMEX or substantially all its assets are acquired by a third party; or where disclosure is required by law, needed to enforce agreements, or necessary to protect the rights, property or safety of BLACMEX, our customers or others.

Where we store your personal data

The data we collect may be transferred to, stored at, or processed at a destination outside the UK and European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

Information you provide is stored on secure servers. Payment transactions are encrypted using SSL technology. You are responsible for keeping any password confidential. Internet transmission is not completely secure; once we receive your information, we use strict procedures and security features to prevent unauthorised access.

Security

To prevent unauthorised access or disclosure, we use physical, electronic and managerial procedures to safeguard information collected online. We use Secure Socket Layering and reputable payment gateways such as Stripe. We do not retain card details after a transaction and do not share them except with the applicable payment service provider.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right using the choices on our forms or at any time by contacting info@blacmex.uk.

You can change your mind at any time by using the unsubscribe link in an email campaign or by contacting us. External sites linked from our website have their own privacy policies; please check them before submitting personal data.

Changes to our privacy policy

We may make changes to our website information, representations or links, including our Research Data Collection and Privacy and Cookies policies. Changes to this policy will be posted on this page and, where appropriate, notified by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@blacmex.uk.